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Terms & Conditions

By using or accessing this website shop.horseware.com, you signify your acknowledgement and assent to these terms and conditions.

Payment Methods

Most Service Provider stores accept these payment methods:

  • Credit Cards: American Express, Discover, MasterCard and Visa
  • PayPal: (US)

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, We reserve the right to cancel your order without notifying you.

Service Provider cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact Us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in Our store or any other store are not refundable.

Order Questions or Changes

Shopatron, Inc. is the order-processing partner of more than 800 branded manufacturers and large retailers. Shopatron handles communications and customer service for consumers on behalf of the brands and retailers that We represent.

If you have recently placed an order using the Shopatron shopping service and need information about Us or would like to change your order, there are a number of ways to contact Us. If you have explored the links on the Your Account page but still need assistance, use the links to email or contact Shopatron Customer Service using Our Help center at https://kibo.force.com/consumersupport.

Indemnification

You agree to indemnify, defend, and hold harmless Service Provider, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of Service Provider’s services.

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Horseware Ireland reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, the fulfiller will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

User Content Submission

Please read the following terms and conditions carefully. By submitting a review, comment, or other communication (collectively, “Content”) to any website operated by Horseware Ireland Ltd. (“Horseware” or “we”), you hereby agree to the following terms and conditions.

Content Submissions

You may submit Content for product reviews as well as suggestions, ideas, comments, questions or other information.

Product reviews (“Review Content”) are intended to provide helpful, relevant information to our customers. Review Content you submit should be based on your own honest opinions and experiences. Please only submit Review Content relating to products you have purchased or experiences you have had relating to Horseware products or your online purchase experience at shop.horseware.com.

Content about pricing, product availability, alternate ordering options, order status or return status, are not considered “Review Content” and should not be submitted through our review process. Please submit all other Content to our customer service email: info.usa@horseware.com

Prohibited Content

Your Content may not be illegal, threatening, defamatory, obscene, invasive of privacy, infringing of intellectual property rights (including publicity rights), or injurious to third parties or otherwise objectionable, and may not consist of or contain political campaigning, software viruses, commercial solicitation, mass mailings, chain letters, or any form of “spam” or unsolicited commercial electronic messages (collectively, “Objectionable Content”). Horseware shall determine whether any Content is Objectionable Content in its sole discretion.

Review Content must be written in English. All Review Content submitted in another language will automatically be disapproved. No text abbreviations or SMS shortcuts allowed.

You may not submit Content anonymously, nor may you impersonate any person or entity, or otherwise mislead as to the origin of your Content. Any attempt to contribute false, misleading, or inauthentic Content is strictly prohibited. If you violate our guidelines, we may restrict your ability to use shop.horseware.com, remove your Content, or suspend or terminate your account. You should be aware that your submission of prohibited Content may also violate state and federal laws, including the Federal Trade Commission Act, which can lead to legal action and civil and criminal penalties.

Ownership of Content

By submitting Content, you grant Horseware a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display your Content throughout the world in any media. You grant Horseware and its sublicensees the right to use your name in connection with your Content, if they choose.

Representations and Warranties

You represent and warrant that:

  • you own or otherwise control all of the rights to your Content;
  • your Content is accurate;
  • your Content is not Objectionable Content;
  • the use of your Content does not violate this policy; and
  • the use of your Content will not cause injury to any person or entity.

You further represent and warrant that you are at least 13 years of age and that, if you are between 13 and 18 years of age, your parent or guardian has consented to your submission of Content.

Indemnity

Horseware takes no responsibility and assumes no liability for any Content submitted by you or any third party.

You agree that you will indemnify Horseware for any and all claims, damages, or other loss resulting or arising from your Content.

Review of Content

Horseware will review all Content submissions prior to posting any Content to a Horseware website or other media, and may edit submitted Content prior to posting. Horseware reserves the right, in its sole discretion, to decline to post submitted Content on shop.horseware.com or any other Horseware site.

Horseware will review submitted Content on a regular basis; however, Horseware does not have a set timeline for reviewing or posting submitted Content. Once Content has been posted, Horseware has the right, but not the obligation, to monitor and edit or remove any Content from its websites or other media.

We value your opinion and, while Horseware may not post your Content to our website, we take each submission into consideration and utilize submitted Content in our research and development.