Changed your mind? If you aren’t delighted with your purchase, you can return a product, in new condition, within 30 days and we will happily refund the purchase price.
Using your order number and email address you can request a return at shop.horseware.com/my-account. Here you can also create an account to view orders, wish lists and track current orders.
It’s easy to return a product:
- To initiate a return, log into your account or using your email address & order number access your order and select the items you wish to return.
- You can only initiate a return after an order has been marked as shipped.
- You will automatically receive an email with instructions for returning your product.
- Ship your unused product, in its original packaging, following the instructions in your email, back to our North Carolina warehouse.
- We suggest mailing the package using a shipping method that gives you a tracking number.
– All items must be in new condition and in their original packaging.
– If items are not returned in new condition your return may be rejected or subject to a restocking fee.
– Your returned items must be received within 30 days of the time you requested the return. After this, the returned items will not be accepted and this return request will be automatically closed.
– When we finish processing your return, we will notify you by email and return the price of the items and any tax to the payment method used to place the order.