Contact Us

If you did not purchase your order through shop.horseware.com please contact the Authorized Horseware Retailer where you made your purchase.

If you did not purchase your order through shop.horseware.com please contact the Authorized Horseware Retailer where you made your purchase.

There is a limited period of time for changing or cancelling your order before it ships. If you act quick we may be able to make adjustments for you.

If you’ve ordered with us at shop.horseware.com using your order number and email address you can track your order anytime through the My Account page.

For product warranty requests please include the below information so that we might expedite initiating your inquiry.

Please upload at least two photos of your product.
We require an image of the entire product showing overall condition as well as image(s) of the specified issue area.

If you would like to return an order placed at Shop.Horseware.com please use your order number and email address associated with the order to request a return here: My Account.
To learn more about our return policy please visit our FAQs HERE.

If you would like to return an order placed through one of our Authorized Retailers please contact the Retailer whom you purchased from to learn about their return process.

If you would like to exchange an order placed through one of our Authorized Retailers please contact the Retailer whom you purchased from to learn about their exchange or return policies.

If you purchased your order on shop.horseware.com depending on stock availability, we may be able to exchange an item, in new condition, for an alternate size or color of the same style, price and description. To learn more about our exchange policy visit our FAQs HERE.

Please provide your shipping address so that we might send you a pre-paid shipping label for your exchange.

If you’d like to apply to be a Horseware Ireland brand ambassador and influencer, please APPLY HERE

Thank you for your interest in selling Horseware products. A Field Sales Representative in your area will contact you shortly to learn more about how we might work together.