Shipping Information
How do I track my order?
Using your order number and email address you can track your order anytime through the My Account page.
How do I get free shipping?
To receive a code for Free Shipping on your first order over $50, you can sign up for Horseware Ireland email communications by entering your email in the pop-up window upon entering the site. *Free shipping is only for first time email registrants and is a one-time use code.
At times we do offer Free Shipping promotions. If you are signed up for our email communications watch your inbox to be in the know!
I received an email stating items were cancelled off my order, why?
All items listed on the site are based off what combination of products may be available between our Authorized Retailers and our warehouse. We make every effort to fulfill all items on your order, give you the option of a back order or offer a similar item. However, at any given time, availability may vary leading to some product(s) not being available and needing to be cancelled off.
I see a charge for all items ordered including those cancelled?
A preauthorization for your order should have come through to your form of payment. If items are cancelled, you will not be charged for them.
I have received tracking information, but my order has not arrived, what do I do?
Please contact the retailer who fulfilled your order and shipped it to you or Horseware at shop@horseware.com or 1-800-887-6688. We will make every effort to locate your package. Horseware is not responsible for lost or stolen packages.
Do you offer expedited shipping?
No, currently we do not offer any sort of expedited shipping.
What is the shipping time?
Shipping time is dependent on whether a local retailer fulfills your order on our behalf or if we fulfill the order directly from our warehouse. Our warehouse is located in North Carolina but a local retailer may get your order to you quicker. Once the order has shipped a tracking number will be added to your order information and emailed to you.
During times of the year when we experience a higher volume of orders, i.e. holidays or when we host a promotion online, your order may take longer than normal to ship out. Rest assured we are working as quickly as we can to get your order to you.
Can I ship my order to someone else?
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, check the box below to enter a new shipping address.
Where do you ship?
Currently we only ship within the USA.
Do you ship to APO, FPO or P.O. Boxes?
Yes, we ship to APO, FPO and P.O. Boxes. For most orders we utilize FedEx SmartPost to ship to these addresses.
Please allow extra shipping time for these orders. Once the order is handed off to USPS we have limited ability to track it.