Shipping Information
What is the status of my order?
Using your order number and email address you can check the status of your order at shop.horseware.com/order.
You may also view the status or your order item(s) within your account as a registered user.
How do I track my order?
Using your order number and email address you can track your order anytime using either your Account access or our Order Status page.
How do I get free shipping?
We now offer Free Shipping on all orders over $75 within the US along with any order including a qualifying Rambo Turnout.
At times we do offer Free Shipping promotions. If you are signed up for our email communications watch your inbox to be in the know!
I received an email stating items were cancelled off my order, why?
All items listed on the site should be available based on warehouse inventory. However, at times, we are notified after the order has been placed that there is an inventory shortage. We will make every effort to fulfill all items on your order, give you the option of a back order or offer a similar item. However, at any given time, availability may vary leading to some product(s) not being available and needing to be cancelled off.
I have received tracking information, but my order has not arrived, what do I do?
Please contact us. We will make every effort to locate your package. Horseware is not responsible for lost or stolen packages.
* If you feel your package has been lost or delayed: At times there are circumstances outside of our control that may affect your order’s shipping time. We will do our best to work with the shipping carrier to locate your package and get it to you.
Do you offer expedited shipping?
No, currently we do not offer any sort of expedited shipping.
What is the shipping time?
The total time until you receive your order is usually 5-15 business days.
We make every effort to process your order within 48hrs (M-F) and get it on it’s way to you. At this time we only offer ground shipment, after the shipping carrier receives your order most shipments range between 3-10 business days. *P.O Boxes via SmartPost and circumstances outside our control may delay your order longer.
Once the order has shipped a tracking number will be added to your order information on our site as well as emailed to you.
During times of the year when we experience a higher volume of orders, i.e. holidays or when we host a promotion online, your order may take longer than normal to ship out. Rest assured we are working as quickly as we can to get your order to you.
Can I ship my order to someone else?
Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, check the box below to enter a new shipping address.
Where do you ship?
Currently we only ship within the USA. Most orders are fulfilled out of our North Carolina warehouse.
Do you ship to APO, FPO or P.O. Boxes?
Yes, we ship to APO, FPO and P.O. Boxes. For most orders we utilize FedEx SmartPost to ship to these addresses.
Please allow extra shipping time for these orders. We have limited ability to track the order until it is handed off to USPS.