How we can help you?

Using your order number and email address you can track your order anytime through the My Account page.

We now offer Free Shipping on all orders over $75 within the US along with any order including a qualifying Rambo Turnout.

At times we do offer Free Shipping promotions. If you are signed up for our email communications watch your inbox to be in the know!

All items listed on the site are based off what combination of products may be available between our Authorized Retailers and our warehouse. We make every effort to fulfill all items on your order, give you the option of a back order or offer a similar item. However, at any given time, availability may vary leading to some product(s) not being available and needing to be cancelled off.

A preauthorization for your order should have come through to your form of payment. If items are cancelled, you will not be charged for them.

Please contact the retailer who fulfilled your order and shipped it to you or Horseware at shop@horseware.com or 1-800-887-6688. We will make every effort to locate your package. Horseware is not responsible for lost or stolen packages.

* If you feel your package has been lost or delayed: At times there are circumstances outside of our control that may affect your order’s shipping time. Due to COVID and an increase in overall internet shopping major carriers are experiencing longer than normal delivery times. We will do our best to work with the shipping carrier to locate your package and get it to you.

No, currently we do not offer any sort of expedited shipping.

Shipping time is dependent on whether a local retailer fulfills your order on our behalf or if we fulfill the order directly from our warehouse. Our warehouse is located in North Carolina but a local retailer may get your order to you quicker. Once the order has shipped a tracking number will be added to your order information and emailed to you.

During times of the year when we experience a higher volume of orders, i.e. holidays or when we host a promotion online, your order may take longer than normal to ship out. Rest assured we are working as quickly as we can to get your order to you.

*There are also circumstances outside of our control that may affect your order’s shipping time. Due to COVID and an increase in overall internet shopping major carriers are experiencing longer than normal delivery times. We will do our best to work with the shipping carrier to get your package to you as efficiently as possible.

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, check the box below to enter a new shipping address.

Currently we only ship within the USA. Most orders are fulfilled out of our North Carolina warehouse.

Yes, we ship to APO, FPO and P.O. Boxes. For most orders we utilize FedEx SmartPost to ship to these addresses.

Please allow extra shipping time for these orders. Once the order is handed off to USPS we have limited ability to track it.