Purchasing Online
Do you charge sales tax?
Your order may be subject to sales tax in the following states: CO, ME, MA, MD, NC, OH, PA, SC, VA, WA.
Sales tax may be added to your preauthorized order total after checkout. Sales tax is based on your shipping address and is figured retroactively based on the order fulfillment location.
In support of our authorized retailers we use a partner company, KIBO (also known as Shopatron), as a platform that allows those retailers to fulfill and ship your order on our behalf. Because of this partnership the fulfillment location is unknown at checkout and therefore we cannot figure tax at that time.
How do I earn and redeem Horseware Bonus Bucks?
It’s easy! Shop during a Horseware Bonus Bucks earn period and get a voucher code for savings on your next order during the redeem period.
Shop & Earn
Spend the required minimum (after discounts & before applicable fees, taxes or shipping & in a single transaction) during the qualifying period and earn Horseware Bonus Bucks towards your next purchase during the stated promotional redemption period. Previous orders are not eligible. Limit one Horseware Bonus Bucks voucher code earned per order.
Access
Your Horseware Bonus Bucks voucher code will be issued to you via email once your order payment has been processed and items are ready to ship. Please allow up to 10 business days (you can check the status of your order on our My Account page).
Redeem
To redeem your Horseware Bonus Bucks shop online at shop.horseware.com during the stated redeem window. Enter your Horseware Bonus Bucks voucher code at checkout and the amount will be discounted from your purchase subtotal before any applicable shipping, taxes or fees. Only one Horseware Bonus Bucks voucher code can be redeemed per transaction and are single use.
Remember, Horseware Bonus Bucks earn and redeem periods vary, so timing is everything!
The rest of the fine print:
Horseware Bonus Bucks are good at shop.horseware.com only and not valid at any Horseware Ireland authorized dealer, retail locations or online. Horseware reserves the right to alter or cancel this promotion at any time without notice.
Your Horseware Bonus Bucks voucher code will be emailed to the address given at checkout once your qualifying order payment has processed and the order is ready to ship. You should receive your Bonus Bucks email within 10 business days. At times these emails may be blocked by email filters so be sure to check all folders.
Horseware Bonus Bucks are only valid for a single use and are not legal tender. No cash back. Any Horseware Bonus Bucks unused during the redemption period will be void and balance forfeited. Horseware Bonus Bucks can only be redeemed during the redemption time frame associated with the promotion it was earned, Horseware Bonus Bucks cannot be used before or after the dates associated with the original voucher code or during a later promotional period.
Returns: In the event merchandise is returned after the voucher code is issued, but before the voucher code has been redeemed, Horseware Ireland reserves the right in its sole discretion to cancel any voucher codes earned on that merchandise.
If you’ve already used your Horseware Bonus Bucks, you’ll get a refund in the form of your original payment, minus the amount of the Horseware Bonus Bucks you spent. Upon redemption, coupon discount value will be equally spread across all items in the transaction. If you return some or all of the merchandise purchased with a Horseware Bonus Bucks voucher code, the dollar value discount of the voucher code will not be refunded or credited back. A replacement voucher code will not be issued. Return value of merchandise purchased to earn or redeem a Horseware Bonus Bucks voucher code may be subject to adjustment.
I received an email stating items were cancelled off my order, why?
All items listed on the site are based off what combination of products may be available between our Authorized Retailers and our warehouse. We make every effort to fulfill all items on your order, give you the option of a back order or offer a similar item. However, at any given time, availability may vary leading to some product(s) not being available and needing to be cancelled off.
I see a charge for all items ordered including those cancelled?
A preauthorization for your order should have come through to your form of payment. If items are cancelled, you will not be charged for them.
How does your site work?
Horseware Ireland believes in supporting our retailers and helping them to build their businesses. Our shop.Horseware.com website allows us to do just that.
We use a partner company, KIBO (also known as Shopatron), as a platform that allows our retailers to fulfill and ship your order on our behalf. For this reason, all products are shown on the site at all times and product availability is subject to change.
There also may be tax added after checkout if a retailer in your same state ships your order. If your order is not shipped to you by one of our retailers we will fulfill it out of our North American warehouse.
Do I get an order confirmation number?
Yes, once your order has been placed you should receive an email to your inbox including order confirmation.
How long will it take for my order to process?
We make every effort to get your order on its way to you within a 48 hour, Monday – Friday processing time.
Once your order has been shipped it is dependent on the shipping carrier to deliver it to you in a timely manner. Currently we only offer ground shipment for orders placed on our site.
At times it may take a bit longer to process payment or package your order but our desire is that you and your horse can start using your Horseware products as soon as possible.
Can I change my address?
Once an order has been submitted, there is a limited window of time to safely change the shipping address on the order. Please contact us at shop@horseware.com or call us at 1-800-887-6688 as soon as possible if you would like an address change.