Payment
I see a charge for all items ordered including those cancelled?
A preauthorization for your order should have come through to your form of payment. If items are cancelled, you will not be charged for them.
I’m having payment issues and my payment won’t process?
Make sure all fields are filled in and that the billing address matches for the card exactly. You should receive an error message relating to the issue that will hopefully offer some help.
If you are still having trouble, please email us at shop@horseware.com.
I am trying to use PayPal and I can’t change the ship to address on your site?
When using PayPal at checkout the information stored in your PayPal account is pulled into the order on our site.
You will need to adjust the information in your PayPal account to reflect correctly at our checkout.
What forms of payment do you accept?
We currently accept the following:
- Credit Cards: American Express, Discover, MasterCard and Visa
- PayPal: (US)
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
Horseware Ireland cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
How do I use a promotional code?
If you have a promotional code it can either be entered in cart at bottom right or at checkout utilizing the ‘Have a coupon?’ link located above your billing details.
Enter the coupon code and click apply. If the order qualifies and the code is applicable you should then see it reflect in cart.